Shipping and Returns
Shipping Policy
Delivery Timeframes
We aim to process and dispatch all orders within 1-2 business days. Delivery times vary depending on your location:
- UK Mainland: 2-3 business days
- Northern Ireland: 3-4 business days
- European Union: 5-7 business days
- International: 7-14 business days
Shipping Costs
- UK Standard Delivery: £3.95 (Free on orders over £50)
- UK Express Delivery: £6.95 (Next business day)
- EU Delivery: £9.95
- International Delivery: Calculated at checkout
Shipping Methods
We use reputable carriers including Royal Mail, DPD, and DHL. You will receive a tracking number once your order is dispatched.
International Shipping
Please note that international customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the shipping cost.
Returns Policy
30-Day Return Period
We offer a 30-day return policy from the date of delivery. Items must be in original condition, unworn, and with tags attached.
Return Process
- Contact our customer service team to initiate a return
- Package the items securely in their original packaging
- Include the completed returns form
- Ship the package using a tracked service
Refund Processing
Refunds will be processed within 5-7 business days of receiving the returned items. The refund will be issued to the original payment method.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
- Earrings
- Face masks
- Personal care items
- Customized products
Faulty Items
If you receive a faulty item, please contact us within 14 days of delivery. We will cover the return shipping costs and offer a replacement or full refund.
Exchange Policy
We currently do not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of faulty items or incorrect orders.
Contact Information
For any questions about shipping or returns, please contact our customer service team through the contact form on our website.
Last Updated: September 2023